“Failed Document Dispatch” Report provides overview of document submission which failed to be delivered to Customer together with failure reason.
Clearing the report content:
- Maintains reporting accuracy
- Provides focused attention for suppliers to fix and resubmit failed documents.
Instructions
Method 1 - Accessing FTP Server and Deleting Failed Files:
Click on the FTPS Uploader app and find the FTP Credential.
b. Download FileZilla Software or any other software to access FTP: https://filezilla-project.org/download.php
c. Enter the credentials from the FTPS Uploader App to FileZilla Software. For detailed steps, visit https://tradeshift.com/integrate/ftps.
d. Once connected to FTP Server, visit /failed directory.
e. Select Year 2020, Month is represented in numeric values. (ex: Jan is represented as 1).
A faster alternative is to visit /failed/Last500Files directory and DELETE the files.
f. Select the folder and hit DELETE (Right click Delete or by keyboard DELETE key).
g. Wait for completion of DELETION, check Integration Monitoring report next day or based on your scheduled time.
h. “Failed Document Dispatch” Report will be clean now.
Method 2 - Deleting Failed Files via API:
a. Visit https://go.tradeshift.com/#/Tradeshift.APIAccessToOwnAccount and obtain API Credentials
b. Perform REST Call by providing Filename:
DELETE https://api.tradeshift.com/tradeshift/rest/external/documentfiles/xxxFILENAME.edixxx/file?directory=failed
/failed directory parameter is important and must be provided in API Call.
More details about API Deletion and Setup can be found here: https://developers.tradeshift.com/docs/api#delete-rest-external-documentfiles-filename-file